Frequently Asked Questions

Browse our catalog at zclabs.shop/shop, select your desired research compounds, and add them to your cart. Proceed to checkout, enter your shipping information and payment details, and submit your order. You will receive an order confirmation email shortly thereafter.

Orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays) from the date of order placement. Orders submitted after 2:00 PM Eastern Time or on weekends and holidays will begin processing on the next available business day.

Order modifications or cancellations may be accommodated if requested before the order enters the fulfillment queue. Please contact support@zclabs.shop as soon as possible with your order number. Once an order has been dispatched, it cannot be modified or cancelled.

ZC Labs accepts multiple payment methods including major credit cards, Zelle, CashApp, bank transfer, and cryptocurrency. Available payment options are displayed at checkout.

We ship via USPS Priority Mail to all 50 U.S. states. Free USPS Priority Shipping on All Orders. We currently do not offer international shipping.

After your order is processed and dispatched, estimated transit times are as follows: USPS Priority Mail: 1–3 business days. These are carrier estimates and are not guaranteed delivery dates.

A tracking number will be sent to the email address associated with your order upon shipment. Tracking may take up to 24 hours to become active within the carrier’s system. You can also log in to your account at zclabs.shop/my-account to view your order status.

Please first check with neighbors, building management, or other household members, and allow 24 additional hours as carriers occasionally scan packages before final delivery. If the package remains unlocated after 48 hours, contact us at support@zclabs.shop with your order number. Lost package claims must be submitted within 14 days of the estimated delivery date.

Products are professionally packed and sealed before shipment to maintain quality during transportation. Orders are securely packaged according to our quality-control and shipping standards to help maintain product integrity during transit.

A Certificate of Analysis is a document issued by an independent, accredited laboratory that verifies the identity, purity, and potency of a research compound. Every ZC Labs product is tested by a third-party ISO-accredited laboratory, and COAs are available for download on our COAs page.

COAs for all current batch products are available on our COAs page. Documents are organized by product and batch number for easy reference.

Each new batch of product received by ZC Labs undergoes independent third-party testing before being made available for sale. COAs are updated on a per-batch basis to reflect current inventory.

ZC Labs products are sold exclusively to researchers, scientists, and laboratory professionals who are at least 21 years of age. By placing an order, you certify that you are acquiring these materials for lawful in-vitro laboratory research purposes only, and that you have the appropriate facilities and qualifications to handle research-grade compounds.

No. All ZC Labs products are strictly for in-vitro laboratory and scientific research use only. They are not approved by the FDA for human or veterinary consumption, and they are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

ZC Labs sells research compounds that are legal for laboratory research use in the United States at the federal level. However, laws regarding specific compounds may vary by state and jurisdiction. You are solely responsible for ensuring compliance with all applicable local, state, and federal laws before purchasing. ZC Labs makes no representations regarding the legal status of any product in any specific jurisdiction.

Unopened, unused items in original sealed packaging may be eligible for return within 30 days of delivery, subject to prior authorization from our support team. Opened or used products are not eligible for return. Please review our full Shipping & Returns policy for complete details.

Once an authorized return is received and inspected, refunds are processed within 5–10 business days to the original payment method.

You can create a ZC Labs research account at zclabs.shop/register. An account allows you to track orders, view your purchase history, and participate in our Rewards program.

ZC Labs offers a loyalty rewards program through which registered customers earn points on qualifying purchases. Points can be redeemed for store credit on future orders. Visit our Rewards page for complete program details, earning rates, and redemption information.

Our affiliate program allows you to earn store credit by referring new customers to ZC Labs. For every 10 paid referral orders, you earn $150 in store credit. Visit our Affiliates page for complete program details, application information, and compliance requirements.

Yes. All affiliates must strictly adhere to our Affiliate Compliance Rules, which prohibit any claims suggesting human consumption, medical benefit, disease treatment, or health outcomes. All promotional content must accurately represent ZC Labs products as research materials only. Violations may result in immediate program removal and commission forfeiture.

Our support team is available via email at support@zclabs.shop, Monday through Friday, 9:00 AM – 5:00 PM Eastern Time. We aim to respond to all inquiries within 1–2 business days. For faster assistance, please include your order number in your message.