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Privacy Policy

Your privacy matters to us. We are committed to protecting your personal information with transparency and care.

Last Updated: May 2026  |  Effective Immediately

ZC Labs (“we,” “us,” or “our”) is committed to safeguarding your personal information. This Privacy Policy describes what information we collect, how it is used, and your rights with respect to that information. By using our website, you consent to the practices described herein.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you visit our website.

Information You Provide

  • Account Information: Name, email address, and password when creating an account.
  • Order Information: Shipping address, billing address, and payment method details when placing an order. Note: full payment card numbers are processed by our payment processor and are not stored on our servers.
  • Communications: Any correspondence you send us via email or contact forms, including support inquiries and feedback.
  • Affiliate Program Data: Application information and referral activity if you participate in our affiliate program.

Information Collected Automatically

  • Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
  • Device Information: Device type, browser version, and screen resolution.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to maintain session state, remember preferences, and analyze website performance. See Section 5 for more information.

2. How We Use Your Information

ZC Labs uses the information we collect for the following purposes:

  • To process and fulfill your orders, including sending order confirmations, shipping notifications, and tracking information.
  • To create and maintain your account and provide customer support.
  • To communicate with you regarding your orders, account, and any inquiries you submit.
  • To administer our Rewards and Affiliate programs.
  • To improve and optimize our website, product catalog, and user experience.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • To comply with applicable legal obligations.
  • To send transactional and, with your consent, marketing communications. You may opt out of marketing emails at any time via the unsubscribe link in any email we send.

3. Sharing of Information

ZC Labs does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

  • Service Providers: Trusted third-party vendors who assist us in operating our website and delivering our services, including payment processors, shipping carriers, email service providers, and analytics platforms. These vendors are contractually obligated to protect your information and may not use it for any purpose other than providing services to us.
  • Legal Authorities: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of ZC Labs, our customers, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case the acquiring entity will be bound by this Privacy Policy.

4. Data Security

ZC Labs employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted through our website, secure storage practices for retained data, and access controls limiting who may access personal information internally.

No method of data transmission or storage is entirely secure. While we take reasonable precautions, we cannot guarantee the absolute security of any information you transmit to us. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use include:

  • Essential Cookies: Necessary for core website functionality, including session management and shopping cart operation.
  • Analytical Cookies: Used to understand how visitors interact with our website, helping us improve content and performance (e.g., Google Analytics).
  • Preference Cookies: Used to remember your settings and preferences for future visits.
  • Marketing Cookies: May be used to deliver relevant advertising content. These cookies are only placed with your consent where required by law.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Analytics

We use third-party analytics services, including Google Analytics, to collect and analyze anonymous usage data. This information helps us understand site traffic, user behavior, and areas for improvement. Google Analytics data is aggregated and anonymized and does not personally identify individual users. For more information on how Google collects and processes data, please visit Google’s Privacy Policy.

7. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services (such as payment processors and social media platforms). ZC Labs is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you interact with through our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including order record-keeping, legal compliance, and dispute resolution. Account information is retained until account deletion is requested. Order information is retained as required by applicable tax and commercial laws.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out: Opt out of marketing email communications at any time.
  • Data Portability: Request a structured, machine-readable copy of your personal data where technically feasible.

To exercise any of these rights, please contact us at support@zclabs.shop. We will respond to verifiable requests within 30 days.

10. Children’s Privacy

Our website is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete such information promptly.

11. Changes to This Policy

ZC Labs may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Updated policies will be posted on this page with a revised effective date. We encourage you to review this page regularly to stay informed of any changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: support@zclabs.shop
  • Mailing Address: ZC Labs, PO Box 284, Myrtle Beach, SC 29578
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FDA Disclaimer

The statements made within this website have not been evaluated by the US Food and Drug Administration. The statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease. All products are for laboratory developmental research USE ONLY. Products are not for human consumption.

ZC LABS is a chemical supplier. ZC LABS is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic act. ZC LABS is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic act.

THE PRODUCTS WE OFFER ARE NOT INTENDED FOR HUMAN USE. THEY ARE INTENDED FOR IN-VITRO AND PRE-CLINICAL RESEARCH PURPOSES ONLY. THE CUSTOMER ACKNOWLEDGES THAT THERE ARE RISKS IN THE HANDLING, USE, AND DISTRIBUTION OF THESE PRODUCTS, AND CERTIFIES THAT IT HAS THE PROPER EQUIPMENT, FACILITIES, AND PERSONNEL FOR MANAGING THOSE RISKS; AND THE CUSTOMER KNOWINGLY ACCEPTS THESE RISKS.