🔐 Privacy Policy

Your Data, Handled With Care

We collect only what is necessary to fulfill your order and operate our website. We never sell your personal information. This page explains what we collect, why, and how to control it.

No data resale 256-bit SSL PCI-DSS compliant

Last updated: May 14, 2026

1. Information We Collect

We collect only the information needed to process your order, communicate with you, and operate our website:

  • Account information: name, email address, password (encrypted and never stored in plain text)
  • Order information: shipping address, billing address, phone number, items purchased
  • Payment information: processed by our PCI-DSS compliant payment processor; we never store full card numbers on our servers
  • Technical information: IP address, browser type, device type, referring URL, pages visited (used for security, fraud prevention, and analytics)
  • Communications: messages you send us through the contact form or by email

2. How We Use Your Information

  • Process, fulfill, and ship your orders
  • Send order confirmations, shipping notifications, and customer-service replies
  • Verify age and Research Use Only acknowledgments at checkout
  • Detect, investigate, and prevent fraudulent or unauthorized transactions
  • Improve the website experience through aggregated, anonymized analytics
  • Send occasional product updates and offers — only if you opt in

3. Information We Do Not Collect

  • We do not store full credit-card numbers on our servers
  • We do not sell, rent, or trade your personal information
  • We do not share your information with advertisers or data brokers
  • We do not require government-issued ID for purchases

4. Sharing With Service Providers

We share information only with the third-party services required to operate our business, and only what each service needs:

  • Payment processors (WooPayments / Stripe) — billing and fraud verification
  • Shipping carriers (USPS, UPS) — name, shipping address, phone number
  • Hosting and security providers — encrypted server-side storage and DDoS protection
  • Email services — transactional order emails and (if you opt in) marketing emails
  • Analytics services — anonymized traffic patterns; we honor “Do Not Track” signals

We require all service providers to maintain the confidentiality and security of your information.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies for three purposes:

  • Essential cookies: required for the website to function (login, cart, checkout). These cannot be disabled.
  • Preference cookies: remember your settings such as 21+ verification and theme preferences
  • Analytics cookies: anonymized statistics that help us improve the site

You can control or disable cookies through your browser settings. Note that disabling essential cookies will prevent checkout from working.

6. Data Security

We use industry-standard security measures including 256-bit SSL/TLS encryption on every page, secure hosting infrastructure, PCI-DSS compliant payment processing, encrypted password storage, and regular security monitoring. No system is 100% secure — but we take protecting your data seriously and treat any breach with maximum urgency.

7. Data Retention

We retain order records for the minimum period required by U.S. tax and commercial law (typically 7 years). Account information is retained while your account is active and for a reasonable period after closure for fraud-prevention and legal-compliance reasons. You may request earlier deletion of non-required data at any time through the Contact page.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information through your account or by contacting us
  • Delete your account and associated non-required data
  • Opt out of marketing emails at any time using the unsubscribe link
  • Restrict or object to certain processing of your personal information
  • Receive a copy of your personal data in a portable format

To exercise any of these rights, contact us through the Contact page. We will respond within 30 days.

9. California & State Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what categories of personal information we collect, the right to delete personal information, the right to opt out of any “sale” of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights. Residents of other U.S. states with comprehensive privacy laws (Virginia, Colorado, Connecticut, Utah, and others) have similar rights — contact us to exercise them.

10. Children’s Privacy

Our website and products are intended exclusively for users 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from a person under 21, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version is always posted on this page with the “Last updated” date at the top. Material changes will also be announced by email to active account holders.

12. Contact

Privacy questions, requests, or complaints can be sent through our Contact page. Mailing address: ZC Labs, PO Box 284, Myrtle Beach, SC 29578.

For laboratory and research use only. ZC Labs products are intended exclusively for in-vitro laboratory and pre-clinical research. They are not for human consumption, veterinary use, or any therapeutic application.
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FDA Disclaimer

The statements made within this website have not been evaluated by the US Food and Drug Administration. The statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease. All products are for laboratory developmental research USE ONLY. Products are not for human consumption.

ZC LABS is a chemical supplier. ZC LABS is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic act. ZC LABS is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic act.

THE PRODUCTS WE OFFER ARE NOT INTENDED FOR HUMAN USE. THEY ARE INTENDED FOR IN-VITRO AND PRE-CLINICAL RESEARCH PURPOSES ONLY. THE CUSTOMER ACKNOWLEDGES THAT THERE ARE RISKS IN THE HANDLING, USE, AND DISTRIBUTION OF THESE PRODUCTS, AND CERTIFIES THAT IT HAS THE PROPER EQUIPMENT, FACILITIES, AND PERSONNEL FOR MANAGING THOSE RISKS; AND THE CUSTOMER KNOWINGLY ACCEPTS THESE RISKS.